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Terms & Conditions
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Terms & Conditions
T&C Confirmation
- EatSure Gift Voucher (GV) issued by their banking partner would be accepted only on the EatSure App/Web.
- All these brands ( Ovenstory, Faasos, Wendy's, Behrouz biryani, Sweet Truth, Lunch Box & The Good Bowl) Gift voucher are acceptable at EatSure App/Web.
- EatSureGV balance can be used over multiple transactions as per any amount.
- Gift Vouchers CANNOT be clubbed with other aggregator offers.
- Gift Vouchers can be used to buy discounted products.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
2. The holder of the GV is deemed to be the beneficiary.
3. The GVs will be converted into Eatsure wallet balance, and wallet balance can be used Particially.
4. Multiple GVs can be combined and added to the Eatsure wallet balance.
5. The wallet balance must be linked to the registered mobile number.
6. Please note that GV differs from Promotional Coupon Codes.
7. The GV cannot be transferred to another wallet account, exchanged for cash, or any other currency.
8. Rebel Foods Private Limited, GyFTR, or its affiliates shall not be responsible if the beneficiary shares the GV number or account credentials resulting in unauthorized use of the GV/e-Pay balance.
9. Once purchased, GV is non-refundable, non-cancellable, and non-exchangeable.
10. Lost GV will not be refunded, and expired balances cannot be revalidated.
11. If the order value exceeds the wallet balance the remaining balance must be paid through other avaiable modes
12. Rebel Foods Private Limited/GyFTR reserves the right to amend, modify, add, or delete any terms and conditions of the offer without prior notice.
13. The GV may be denied if suspicion or abuse is detected, without providing any explanation to the customer.
14. GV is applicable across available Cities.
15. For any queries or issues related to GV, please submit a request at www.gvhelpdesk.com.