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Terms & Conditions
T&C Confirmation
- Gift Vouchers CAN be used for DELIVERY, DINE-IN, TAKEAWAY AND DRIVE N PICK via the Domino’s Mobile App and Website.
- Gift Vouchers CANNOT be redeemed at outlet directly and has to be REDEEMED via the Domino’s Mobile App, and website only.
- Gift Vouchers CAN be used multiple times till 100% of the amount is utilised.
- Gift Vouchers are different from Promotional Coupon Codes.
- Gift Voucher CANNOT be used along with a Promotional Coupon Code.
- Any pre-order discount like EDV, CRM, Combos will not be applicable while placing order in Domino's Mobile App.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
2. Gift Vouchers CAN be used for DELIVERY, DINE-IN, TAKEAWAY AND DRIVE N PICK via the Domino s Mobile App and Website
3. Domino s EGC can be used multiple times till 100% of the amount is utilised, however this must be redeemed within the validity period and the unredeemed balance in the card will be forfeited after its validity period.
4.Domino's EGC cannot be exchanged for cash.
5.Once E gift card has been purchased it is considered sold and cannot be cancelled, refunded or exchanged.
6.No refund will be made for any lost E-gift cards and no revalidation is allowed for expired gift cards balance.
7.Maximum one EGC can be used per order.
8.Balance can be checked from the website www.dominos.co.in/gift-vouchers/balance-enquiry.
9.JFL's maximum liability for any reason whatsoever shall not exceed the purchase value of the e gift card.
10.Redemption will happen on Domino s digital assets i.e. Mobile APP/ Mobile Website (PWA) & Desktop website. In restaurants redemption will NOT be available.
11.Any pre-order discount like EDV, CRM, Combos and any after order discount like Late or any specific guarantee in place with Domino's will NOT be applicable.
12.Remaining balance in case if the order value is more than voucher value can only be paid by cash. (No other modes of payment are acceptable).
13.EGC validity is for 180 days from the date of issuance.
14.EGC Card is not applicable in case of advance ordering.
15.Domino s EGC is a bearer s property. Jubilant Foodworks Ltd or Domino s Pizza India will not responsible if a EGC is lost, stolen, damaged, destroyed or used without permission. No replacement will be provided in these circumstances.
16.JFL at its own discretion may withdraw issuance/redemption of EGC, without any prior notice.
17.The company reserves its right to amend these terms and condition without any prior notice.
18. For any queries / issues related to GV / GC, raise a request at www.gvhelpdesk.com