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Terms & Conditions
T&C Confirmation
- Multiple Gift Cards can be used in 1 bill.
- Gift Vouchers can be clubbed.
- This is a Diamond and Gemstone Voucher and will be applicable on Diamond and Gemstone products only.
- Gift Vouchers CAN be used Online only at www.melorra.com.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
2.As per RBI guidelines, customer s government ID proof (PAN CARD) is mandatory for orders above Rs.2 Lakhs.
3.Melorra Gold Coin Insta Gift Voucher (GV) / Gift Card can only be used to purchase Gold Coins.
4.Melorra Gold Jewellery Insta Gift Voucher (GV) / Gift Card can only be used to purchase Gold Jewellery.
5.Melorra Diamond Jewellery Insta Gift Voucher (GV) / Gift Card can only be used to purchase Diamond Jewellery.
6.More than one GV can be used in one bill.
7.Partial usage of gift voucher(s) is allowed till the expiry.
8.No Credit note / Refund for the unused amount of the GV will be given if expired.
9.Melorra Insta Gift Voucher (GV) / Gift Card cannot be revalidated once expired.
10.This Voucher is only entitled to a credit to the extent of the face value of the voucher.
11.If the value of the purchase is less than the value of the Voucher, the balance is non-refundable but can be used for the next purchase.
12.No replacement or compensation is permissible for lost or mutilated or defaced voucher(s).
13.If you return any of the items purchased with a coupon Code, the coupon discount or value will be subtracted from the return credit.
14.Melorra offers a 100% refund on orders placed online if returns are made within 30 days from the date of the delivery.
15.No refunds on customised/International order returns.
16.No refunds on Coin order returns.
17.If an Instant Gift Voucher (GV) / Gift Card gets blocked on account of technical issue, it would get enabled in 72 hours.
18.For any queries/ issues related to GV / GC, raise a request at www.gvhelpdesk.com