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Terms & Conditions
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Terms & Conditions
T&C Confirmation
- Gift Voucher/ e-Pay is ACCEPTED at all Listed Outlets.
- Gift Voucher/ e-Pay CANNOT be used Online.
- Gift Voucher/e-Pay CAN be used during the Sale.
- Multiple Gift Vouchers CAN be combined & added to the e-Pay balance.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
2. The holder of the GV/e-Pay is deemed to be the beneficiary.
3. The GV can be converted into e-Pay, as per convenience of the holder.
4. Multiple GVs can be clubbed and added to a e-Pay balance.
5. Only valid GVs/e-Pay, at the sole discretion of Apparel group, shall be accepted for redemption.
6. The e-Pay balance must be linked to the registered mobile number.
7. The e-Pay cannot be transferred to another e-Pay account, exchanged for cash, or any other form of currency.
8. GV/e-Pay cannot be revalidated once it expires.
9. Apparel group, GyFTR, or its affiliates shall not be responsible if the beneficiary shares the GV number or account credentials resulting in unauthorized use of the GV/e-Pay balance.
10. In case of a technical issue leading to the blockage of GV/e-Pay, it shall be reactivated within 72 hours.
11. Any dispute should be referred to the company from where the GV/e-Pay has been received, and the company's decision shall be final.
12. Apparel group or GyFTR may terminate or suspend Apparel group GV/e-Pay if any fraudulent or unauthorized activities are detected.
13. Apparel group or GyFTR reserves the right to modify or update the terms and conditions of the Apparel group GV/e-Pay at any time.
14. For any queries/issues related to GV/e-Pay, please raise a request at www.gvhelpdesk.com