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Terms & Conditions
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Terms & Conditions
T&C Confirmation
- Gift Vouchers CAN be used Online at clovia.com
- No two GV/GC can be clubbed together against one bill.
- Gift Vouchers CAN be clubbed with ongoing offers.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
2. The person having the GV/GC is deemed to be the beneficiary.
3. Only valid GV/GC at the sole discretion of Clovia shall be accepted for redemption.
4. No two GV/GC can be clubbed together against one bill.
5. No refund or credit note would be issued against an unused or partially used GV/GC.
6. GV/GC cannot be revalidated once it expires and cannot be canceled under any circumstances.
7. Clovia/GyFTR is not responsible for lost, damaged, or stolen GV/GCs.
8. GV/GCs are non-refundable, may not be exchanged, transferred, or resold, and may not be redeemed for cash.
9. In case of any dispute, the Clovia management's decision will be final and binding on all parties.
10. For any queries/issues related to GV/GC, raise a request at www.gvhelpdesk.com.