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Terms & Conditions
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Terms & Conditions
T&C Confirmation
- Gift Vouchers are ACCEPTED at all Truefitt & Hill stores (except Indira Nagar, Bengaluru).
- Multiple vouchers can be used against one bill.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
all Truefitt & Hill stores (except Indira Nagar, Bengaluru).
2. The holder of the GV/GC is deemed to be the beneficiary.
3. Beneficiaries should announce the intent of using the GV/GC before making a
purchase.
4. The GV/GC cannot be clubbed with ongoing promotions/discounts.
5. Truefitt & Hill GV/GC is only applicable to services. GV/GCs do not apply to Truefitt & Hill products, memberships, gift cards, and combo packages.
6. Only valid GV/GC at the sole discretion of Truefitt& Hill shall be accepted for redemption.
7. Multiple Vouchers can be used against one bill.
8. GV/GC cannot be revalidated once expired.
9. GyFTR/Truefitt & Hill or its affiliates are not responsible for lost, damaged, or stolen GV/GCs.
10. Truefitt & Hill may ask for valid Government identity proof at the time of redeeming the
GV/GC.
11. GV/GCs will be accepted across all mentioned outlets and at its sole discretion, Truefitt & Hill may add or remove an outlet from the list without giving any prior notice.
12. Truefitt & Hill make full efforts to accept all GV/GCs but on account of technical/administrative reasons, an outlet may refuse to accept GV/GCs.
13. This GV/GC cannot be redeemed on specific block-out dates. Truefitt & Hill may add or delete any date at its sole discretion.
14. GyFTR/Truefitt & Hill or any of its partners would not be liable to pay any form of compensation on account of an outlet not being able to accept GV/GC. The customer would
be liable to settle the bill.
15. If a GV/GC gets blocked on account of a technical issue, it will get reactivated in 72 hours.
16. GV/GCs are non-refundable, and may not be exchanged, transferred, encashed, or resold.
17. Any dispute should be referred to the company from where the GV/GC has been received. The decision of the company shall be final.
18. For any queries/issues related to GV/GC, raise a request at www.gvhelpdesk.com and
write an email to feedback@truefittandhill.in.