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Terms & Conditions
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Terms & Conditions
T&C Confirmation
- This is an Forever21 Gift Voucher (GV) / Gift Card (GC) and would be accepted at listed outlets.
- Multiple Gift Vouchers CAN be used in one bill at the Stores.
- This GV / GC CAN be used during sale.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
2. The person who has the Forever 21 GV / GC Code is deemed to be the beneficiary.
3. Do inform the cashier that you plan to use the GV / GC to make payments before billing.
4.Customer can only redeem if they are registered as loyalty members. Non-CRM customers need to register before the voucher can be redeemed.
5. Only the listed Forever 21 outlets at its sole discretion accept the GV / GC. Forever 21 may add or remove an outlet without giving any prior notice.
6. In case the value of the merchandise exceeds the value of the GV / GC, the difference must be paid by cash, credit card, or debit card
7. More than one GV / GC can be used in one bill.
8. This is a one-time use GV / GC.
9. No Credit note / Refund for the unused amount of the GV / GC will be given.
10. This GV / GC CANNOT be revalidated once it expires.
11. This GV / GC can be used during sale.
12. GV / GC cannot be redeemed on specific block-out dates. Forever 21 may add or delete any date at its sole discretion.
13. Any dispute related to the GV / GC should be referred to the issuing company and the decision of the issuing company shall be final.
14. Forever 21 makes full efforts to accept GV / GC, but on account of any technical/administrative reasons, an outlet may refuse to accept the same.
15. If GV / GC gets blocked on account of a technical issue, it will get enabled in 3 working days.
16. Please contact the shop manager for any acceptance issue and if the issue is still not resolved, you can raise a request at www.gvhelpdesk.com.