BigBasket is a comprehensive online megastore and supermarket, that delivers fresh fruits, vegetables, groceries and dairy products delivered to your doorstep. With an inventory of over twenty thousand products, BigBasket is the biggest online grocery store in India that takes convenience to a whole other level.
Terms & Conditions
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Terms & Conditions
T&C Confirmation
Gift voucher CAN be used at www.bigbasket.com & on Bigbasket App.
Multiple Gift Vouchers CAN be used in one bill.
Gift Voucher CAN be clubbed with on-going promotions/offers.
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Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
2.The person who has the Bigbasket GV / GC Code is deemed to be the beneficiary.
3.Bigbasket is not responsible if the Gift card is lost, stolen or used without permission.
4.More than One GV / GC can be used in one bill/transaction.
5.This is a One-time use GV / GC with an expiration date.
6.No credit note / refund for the unused balance amount of the GV / GC will be given.
7.Any such unused balance amount shall stand lapsed automatically.
8.Bigbasket GV / GC CANNOT be revalidated once expired or cancelled under any situations
9.Bigbasket GV / GC can be clubbed with on-going promotions & offers.
10.Bigbasket GV / GC cannot be redeemed on specific block out dates. Bigbasket may add or delete any date(s)/period(s) on its sole discretion without any liability.
11.If Bigbasket GV / GC is purchased in a city not mentioned in T&C, amount will not be reimbursed/refunded.
12.Any dispute related to the GV / GC should be referred to the issuing company and the decision of the issuing company shall be final. In case of any legal disputes, the courts at Mumbai shall have the exclusive jurisdiction.
13.Entire gift card amount will be redeemed to bb wallet. The amount can be used across multiple orders.
14.Bigbasket shall on best effort basis attempt to accept Insta Gift Vouchers (GV) / Gift Card (GC), but on account of any technical reason or for any reason beyond control of Bigbasket, GV / GC may not get accepted and Bigbasket shall have no liability for the same.
15.Bigbasket GV / GC is valid only in Ahmedabad, Bangalore, Chennai, Delhi, Noida, Gurgaon, Hyderabad, Kolkata, Mumbai, Pune, Bhopal, Chandigarh, Coimbatore, Indore, Jaipur, Jalandhar, Lucknow, Kochi, Kanpur, Ludhiana, Mysore, Nagpur, Patna, Surat, Vadodara, Vijayawada, Guntur and Vishakapatnam.
16.If an Insta Gift Voucher (GV) /Gift Card (GC) gets blocked on account of technical issue, it would get enabled in 72 hours. In case of transaction failures after Insta Gift Voucher (GV) / Gift Card (GC) is applied, amount would be automatically refunded to the same cards within 48 hours.
17.For any queries / issues related to GV / GC, you can write in to bit.ly/2CsY6BX or call 1800 1033 314.
18.Bigbasket reserves the rights to edit/change the terms and conditions for the Insta Gift Voucher (GV) / Gift Card (GC) at any time without any notice or liability.
19.Bigbasket has the final authority on the interpretation of these rules.
20.Bigbasket reserves the right to withdraw Insta Gift Voucher (GV) / Gift Card (GC) scheme/offer before the completion of validity period without any notice or liability at its sole discretion.
21.Bigbasket reserves the right to deny accepting any Insta Gift Voucher (GV) / Gift Card (GC), if it suspects that there is duplicity of cards.
22.In no event the liability of Bigbasket for any claims shall exceed the value of the Insta Gift Voucher (GV) / Gift Card (GC) in dispute.
