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FAQ
Q. What is RBL Bank Offers?
A. RBL Bank Offers is a platform for RBL Bank customers to buy Instant Gift Vouchers of 150+ Brands across categories like Fashion, Accessories, Restaurants, Electronics, Travel, Online, Beauty, Groceries, Home needs and more.
Q. What does the term “Instant” mean?
A. The term “Instant” means that you will get your Voucher within minutes on your Mobile Number / E-Mail Id. No Physical Voucher is required or is couriered.
Q. How do I buy Gift Vouchers?
A. Please follow the below mentioned steps to buy Gift Vouchers of your favorite brands:
A. This offer is available for all RBL Cardmembers and you can use any of your RBL Bank Credit Card or your Bajaj Finserv RBL Bank SuperCard to buy discounted vouchers.
Q. How much discount will I get on these vouchers?
A. The discount varies from brand to brand. Please check the discount specified on the webpage
Q. When will I receive the vouchers?
A. Once purchased, you will receive the voucher details on SMS and Email within a few minutes
Q. Where do I see my past transactions?
A. Login to your Account and click on “My Profile” to check all your past transactions. You can also check the status of your Vouchers and resend vouchers to yourself on your Mobile Number and E-Mail Id.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher varies from brand to brand and can be between 3 months and 12 months. For the exact validity, please refer to your Voucher Email or SMS.
Q. Where are all these Gift Vouchers accepted?
A. These vouchers are accepted either at retail stores or online depending upon the voucher type. For example, Amazon, Dominos Online are accepted online. You just need to enter the voucher code at payment stage to use your voucher to pay the bill.
All retail vouchers such as Levis, Lifestyle, United Colors of Benetton, Mainland China etc get accepted at retail stores. Some vouchers like Shoppers Stop and Archies get accepted both online and at the retail stores. You just need to show the voucher code in Email or SMS to the cashier to use the voucher against your bill. While our attempt is to ensure that all the outlets should accept the vouchers but due to some business / technical reasons a few Brand Outlets may not be able to accept the vouchers. Check the Outlet from the Outlet Locator at all the Brand Pages to know which all outlets accept the vouchers.
Q. Where can I locate the outlet?
A. Vouchers can be used at all listed outlets. You can find the outlet nearest to you at the outlet locator section of the brand page on https://www.gyftr.com/rblbankoffers/
Q. Can I return / cancel a Gift Voucher which I have purchased?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes of course! Click on “Resend my Voucher” under the “My Profile” section. Enter your Linked Mobile Number and E-Mail Id and your last 5 Valid Gift Vouchers will be sent to your Mobile Number and E-Mail Id in next 5 minutes.
Alternately,you may also call us at 1800-103-3317 or share your query at https://www.gvhelpdesk.com/and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-103-3317 or share your query at https://www.gvhelpdesk.com/and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 -10 minutes.
Q. I have ordered 20 Vouchers and received only 10. What should I do?
A. Please call us at 1800-103-3317 or share your query at https://www.gvhelpdesk.com/and our agents will be happy to assist you.
Q. What are the timings of EVouchers Helpdesk?
A. The Insta EVouchers Helpdesk works 365 days a year from 9:30 AM to 11 PM.
Q. How many valid vouchers are available with me?
A. Please call us at 1800-103-3317 or share your query at https://www.gvhelpdesk.com/
Q. I am at the store and the cashier is not accepting the voucher.
A. Do not worry! Simply call us at 1800-103-3317 and we will resolve it for you.
Q. I have received the voucher. Can I give it to someone else?
A. Of course, you can! Simply forward the voucher SMS and Email to whom you want to give the voucher to.
Q. My voucher can only be used online but it shows up as invalid. What should I do?
A. There are a few quick self-help checks that you should look at -
- Are you following the correct redemption process? Check for the correct redemption steps at the brand page.
- If the steps are correct and the error is invalid voucher code, please reach out to the helpline number of the brand.
Q. My voucher can only be used online but it shows up as consumed. What should I do?
A. Please reach out to the helpline number of the brand.
Q. My vouchers are expired, what should I do?
A. The emphasis is always on redeeming the vouchers during the validity period. Extension of validity is not possible.
Q. Can I use my vouchers online?
A. It varies from brand to brand. While brands like Amazon, Flipkart, Myntra etc. are only accepted online, other brands like Bata, Pantaloons and Prestige that can be used both online and at a store. Please visit the brand page on https://www.gyftr.com/rblbankoffers/ for exact details.
Q. I want to club my multiple vouchers into one. What should I do?
A. This is possible in certain circumstances. Please visit https://www.gvhelpdesk.com/and enter your details. Simply select the brand name, choose ‘Request’ under Purpose and check if the ‘detailed out’ section gives an option of “I want to club my GVs”. If the brand of your choice allows clubbing of vouchers, you can raise a request there and we will quickly resolve that for you.
Q. How many times can a voucher be used?
A. Per se, most of our vouchers are one-time use. Please refer to the terms and conditions on the brand page at https://www.gvhelpdesk.com/for detailed information.
A. Q. Brand or Denomination of my choice is not available. What should I do?
A. The catalogue is dynamic, and brand/denominations are available on the website basis the availability of inventory. While we try our best to ensure stock availability, in the event you don’t find a voucher denomination of your choice, we advise you to wait for a while and try again. Usually, we can restock within 48 hours.
Q. Is there a physical voucher?
A. That is the beauty of our vouchers. The one thing that no one forgets when they go out is their phones and these instant vouchers are always handy with you in your SMSs. Since there is no need to carry any additional physical gift card, no physical voucher is issued.
Q. How many vouchers can I use in one transaction?
A. This varies from brand to brand. Please visit the brand page on https://www.gyftr.com/rblbankoffers/ for exact details.
Q. I am getting the error “Transaction Failed due to Risk”. Why is that and what should I do?
A. This essentially means that your transactions are following a pattern that are not in line with our internal risk assessment. Unfortunately, you would not be able to use this card for future purchases with us. We regret the inconvenience.
Q. The amount is debited from my account however, the order is not successful.
A. Do not worry! Your money is safe. In such instances, the orders are usually processed within 24 hours. If we have received the amount and the order does not get processed, the amount is reversed back to your account within 3-5 working days.
Q. I have not received my vouchers yet.
A. That can happen occasionally due to network issues. Here is what you can do –
A. Not only are our vouchers delivered instantly, they are also very easy to redeem. A voucher that can be used at a store simply needs to be presented at the cash counter at the time of billing. The voucher amount is adjusted and the remaining amount of bill, if any, will need to be paid in cash/card. Please note that these are one time use vouchers. To make the most of it, try using vouchers if the billing value is equal to or more than the voucher amount.
For online redemptions, please visit the brand page on https://www.gyftr.com/rblbankoffers/ and check the steps of redemption.
We also have some videos of major brands on our YouTube page. Please visit bit.ly/3kPXSJs and subscribe to our channel and get to see the easy-to-understand video tutorials of various brands. We ensure that up to date videos are made available for your reference.
A. RBL Bank Offers is a platform for RBL Bank customers to buy Instant Gift Vouchers of 150+ Brands across categories like Fashion, Accessories, Restaurants, Electronics, Travel, Online, Beauty, Groceries, Home needs and more.
Q. What does the term “Instant” mean?
A. The term “Instant” means that you will get your Voucher within minutes on your Mobile Number / E-Mail Id. No Physical Voucher is required or is couriered.
Q. How do I buy Gift Vouchers?
A. Please follow the below mentioned steps to buy Gift Vouchers of your favorite brands:
- Login to your Account by using your Mobile Number & login PIN
- Explore your favourite Brands and select brand, denomination, and quantity of your choice.
- Agree to the Terms & Conditions and click on “Buy Now” if you wish to check out. In you want to continue shopping, click on “Add to Cart”
- Your Name, Mobile Number and E-Mail Id will be auto filled for delivery. In case you need to send the Voucher to someone else, you can change these details
- That’s it! The Gift Voucher of your chosen brand will be delivered to your Mobile Number and E-Mail Id instantly
A. This offer is available for all RBL Cardmembers and you can use any of your RBL Bank Credit Card or your Bajaj Finserv RBL Bank SuperCard to buy discounted vouchers.
Q. How much discount will I get on these vouchers?
A. The discount varies from brand to brand. Please check the discount specified on the webpage
Q. When will I receive the vouchers?
A. Once purchased, you will receive the voucher details on SMS and Email within a few minutes
Q. Where do I see my past transactions?
A. Login to your Account and click on “My Profile” to check all your past transactions. You can also check the status of your Vouchers and resend vouchers to yourself on your Mobile Number and E-Mail Id.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher varies from brand to brand and can be between 3 months and 12 months. For the exact validity, please refer to your Voucher Email or SMS.
Q. Where are all these Gift Vouchers accepted?
A. These vouchers are accepted either at retail stores or online depending upon the voucher type. For example, Amazon, Dominos Online are accepted online. You just need to enter the voucher code at payment stage to use your voucher to pay the bill.
All retail vouchers such as Levis, Lifestyle, United Colors of Benetton, Mainland China etc get accepted at retail stores. Some vouchers like Shoppers Stop and Archies get accepted both online and at the retail stores. You just need to show the voucher code in Email or SMS to the cashier to use the voucher against your bill. While our attempt is to ensure that all the outlets should accept the vouchers but due to some business / technical reasons a few Brand Outlets may not be able to accept the vouchers. Check the Outlet from the Outlet Locator at all the Brand Pages to know which all outlets accept the vouchers.
Q. Where can I locate the outlet?
A. Vouchers can be used at all listed outlets. You can find the outlet nearest to you at the outlet locator section of the brand page on https://www.gyftr.com/rblbankoffers/
Q. Can I return / cancel a Gift Voucher which I have purchased?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes of course! Click on “Resend my Voucher” under the “My Profile” section. Enter your Linked Mobile Number and E-Mail Id and your last 5 Valid Gift Vouchers will be sent to your Mobile Number and E-Mail Id in next 5 minutes.
Alternately,you may also call us at 1800-103-3317 or share your query at https://www.gvhelpdesk.com/and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-103-3317 or share your query at https://www.gvhelpdesk.com/and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 -10 minutes.
Q. I have ordered 20 Vouchers and received only 10. What should I do?
A. Please call us at 1800-103-3317 or share your query at https://www.gvhelpdesk.com/and our agents will be happy to assist you.
Q. What are the timings of EVouchers Helpdesk?
A. The Insta EVouchers Helpdesk works 365 days a year from 9:30 AM to 11 PM.
Q. How many valid vouchers are available with me?
A. Please call us at 1800-103-3317 or share your query at https://www.gvhelpdesk.com/
Q. I am at the store and the cashier is not accepting the voucher.
A. Do not worry! Simply call us at 1800-103-3317 and we will resolve it for you.
Q. I have received the voucher. Can I give it to someone else?
A. Of course, you can! Simply forward the voucher SMS and Email to whom you want to give the voucher to.
Q. My voucher can only be used online but it shows up as invalid. What should I do?
A. There are a few quick self-help checks that you should look at -
- Are you following the correct redemption process? Check for the correct redemption steps at the brand page.
- If the steps are correct and the error is invalid voucher code, please reach out to the helpline number of the brand.
Q. My voucher can only be used online but it shows up as consumed. What should I do?
A. Please reach out to the helpline number of the brand.
Q. My vouchers are expired, what should I do?
A. The emphasis is always on redeeming the vouchers during the validity period. Extension of validity is not possible.
Q. Can I use my vouchers online?
A. It varies from brand to brand. While brands like Amazon, Flipkart, Myntra etc. are only accepted online, other brands like Bata, Pantaloons and Prestige that can be used both online and at a store. Please visit the brand page on https://www.gyftr.com/rblbankoffers/ for exact details.
Q. I want to club my multiple vouchers into one. What should I do?
A. This is possible in certain circumstances. Please visit https://www.gvhelpdesk.com/and enter your details. Simply select the brand name, choose ‘Request’ under Purpose and check if the ‘detailed out’ section gives an option of “I want to club my GVs”. If the brand of your choice allows clubbing of vouchers, you can raise a request there and we will quickly resolve that for you.
Q. How many times can a voucher be used?
A. Per se, most of our vouchers are one-time use. Please refer to the terms and conditions on the brand page at https://www.gvhelpdesk.com/for detailed information.
A. Q. Brand or Denomination of my choice is not available. What should I do?
A. The catalogue is dynamic, and brand/denominations are available on the website basis the availability of inventory. While we try our best to ensure stock availability, in the event you don’t find a voucher denomination of your choice, we advise you to wait for a while and try again. Usually, we can restock within 48 hours.
Q. Is there a physical voucher?
A. That is the beauty of our vouchers. The one thing that no one forgets when they go out is their phones and these instant vouchers are always handy with you in your SMSs. Since there is no need to carry any additional physical gift card, no physical voucher is issued.
Q. How many vouchers can I use in one transaction?
A. This varies from brand to brand. Please visit the brand page on https://www.gyftr.com/rblbankoffers/ for exact details.
Q. I am getting the error “Transaction Failed due to Risk”. Why is that and what should I do?
A. This essentially means that your transactions are following a pattern that are not in line with our internal risk assessment. Unfortunately, you would not be able to use this card for future purchases with us. We regret the inconvenience.
Q. The amount is debited from my account however, the order is not successful.
A. Do not worry! Your money is safe. In such instances, the orders are usually processed within 24 hours. If we have received the amount and the order does not get processed, the amount is reversed back to your account within 3-5 working days.
Q. I have not received my vouchers yet.
A. That can happen occasionally due to network issues. Here is what you can do –
- Check if you have received the voucher email. This can go to your junk/spam mailbox too.
- If yes, simply give us a missed call on 8510 830 830 from your registered mobile number and we will resend the vouchers to you.
- If the vouchers are not on email, please wait for an hour after you have processed your order and follow the steps above. If you do not receive your vouchers even after an hour, call us on 1800-103-3317 and we will resolve it for you.
A. Not only are our vouchers delivered instantly, they are also very easy to redeem. A voucher that can be used at a store simply needs to be presented at the cash counter at the time of billing. The voucher amount is adjusted and the remaining amount of bill, if any, will need to be paid in cash/card. Please note that these are one time use vouchers. To make the most of it, try using vouchers if the billing value is equal to or more than the voucher amount.
For online redemptions, please visit the brand page on https://www.gyftr.com/rblbankoffers/ and check the steps of redemption.
We also have some videos of major brands on our YouTube page. Please visit bit.ly/3kPXSJs and subscribe to our channel and get to see the easy-to-understand video tutorials of various brands. We ensure that up to date videos are made available for your reference.
