FAQ
Q. I have received the Gift Voucher. Can I give it to someone else?
A. Of course, you can. Simply forward the Voucher SMS or E-Mail to whom you want to give the Gift Voucher to.
Q. Where can I locate the Outlet?
A. Gift Vouchers can be used at all listed outlets. You can find the outlet nearest to you at the “Store Locator” section of the Brand Page.
Q. I am at the store and the cashier is not accepting the Gift Voucher. What should I do?
A. Don’t worry. Call us at 1800-1033-313 and we will resolve your issue instantly.
Q. My Gift Voucher can only be used Online but it is showing as “Invalid”. What should I do?
A. Don’t worry. There are a few quick self help checks that you should try:
- Are you following the correct redemption process? Check for the correct redemption process at the “How to use” section of the Brand Page.
- If the steps are correct and if it is still showing as “Invalid”. Don’t worry, click here to raise your concern and our team shall resolve your query as early as possible.
Q. My Gift Voucher can only be used Online but it is showing as “Consumed”. What should I do?
A. Don’t worry, click here to raise your concern and our team shall resolve your query as early as possible.
Q. My Gift Voucher is expired and I could not use it in due time. What should I do?
A. While we always emphasize our customers to use the Gift Voucher during the validity period. However, please use the chat bot functionality to check if the expired vouchers can be revalidated.
Q. Can I use my Gift Voucher online?
A. It varies from Brand to Brand. While brands like Amazon, Flipkart, BookMyShow, PVR, Blinkit, Ola, Swiggy, Zomato, Myntra, Tata Cliq, Nykaa etc. can only be used Online. Brands like Bata, Pantaloons, Westside, United Colors of Benetton, Jack & Jones, Levi’s etc. can only be used at Stores. Brands like Prestige, Shoppers Stop, Croma, Kama Ayurveda, Skechers etc. can be used both Online and at Stores. Please visit the Brand Page to check the usage of Voucher for Online / In Store etc.
Q. I have multiple Gift Vouchers and want to club all my Vouchers. What should I do?
A. While clubbing of Vouchers is not allowed, we will still try to help you here. Please click here and raise your concern and our team shall resolve your query as early as possible.
Q. How many times a Gift Voucher can be used?
A. Per se, most of our Gift Vouchers are one time use vouchers only. Please refer to the “Terms & Conditions” section of the Brand Page for more detailed information.
Q. Brand or Denomination of my choice is not available. What should I do?
A. The listing of Brands on Instant Vouchers is dynamic and the brands and denominations are available as per the availability of inventory. While we try our best to ensure stock availability, in the event you don’t find a voucher denomination of your choice, we advise you to wait for a while and try again. Usually, we restock our inventories within 48-72 hours.
Q. Will I also receive a Physical Voucher?
A. That is the beauty of SmartBuy Instant Vouchers. The one thing that no one forgets while going out is their Phone and these Instant Vouchers are always handy with you in your SMSs / E-Mails / WhatsApp. No physical voucher is sent or is required.
Q. How many Gift Vouchers can I use in 1 Transaction?
A. This varies from Brand to Brand. Please visit the “Important Instructions” section of the Brand Page for more detailed information.
Q. I’m getting an error “Transaction Failed” What should I do?
A. There can be a possibility of you entering wrong details or maybe the online transactions are not enabled on your card. Please check that first. If you still are facing an issue, click here and raise your concern and our team shall resolve your query as early as possible.
Q. The amount is debited from my account but the order is not successful. What should I do?
A. Don’t worry, your money is safe with us. In such instances, the orders usually are processed within 24 hours. If we have received the payment and the order is still not processed within 24 hours, the payment will be refunded back to your source account within 3-5 business days.
Q. I have not received my Gift Vouchers yet. What should I do?
A. This can happen occasionally due to network issues. Here is what you can do:
- Check if you have received the Voucher E-Mail. This can go to your SPAM / JUNK mailbox too.
- If you have not received your Gift Vouchers on E-Mail as well, please click here and raise your concern and our team shall resolve your query as early as possible.
Q. How can I check the status of my Gift Vouchers?
A. Please visit “https://www.gyftr.com/instantvouchers-zetacug/contact-us” and use “I want to check my Voucher Status” section.
Q. I have lost my Voucher E-Mail / SMS. What should I do?
A. Please use the Chat Bot on our Website and follow the steps to get the lost Vouchers back in your SMS Inbox / E-Mail Mailbox.
Q. I purchased a Voucher by mistake. What should I do?
A. Unfortunately, the Gift Vouchers once purchased cannot be blocked / cancelled.
Q. How can I use my Gift Voucher?
A. Not only our Gift Vouchers are delivered instantly, they are also easy to use. Check for the redemption process at the “How to use” section of the Brand Page.
Q. What is the validity of Gift Vouchers?
A. The validity of each Gift Voucher varies from Brand to Brand. Please refer to your Voucher E-Mail / SMS / WhatsApp for the actual validity of your Gift Voucher.
Q. Why am I having trouble logging in or purchasing Gift Voucher from SmartBuy Instant Vouchers / PayZapp Shop e-Vouchers?A. If you are facing trouble logging in or purchasing a Gift Voucher SmartBuy Instant Vouchers / PayZapp Shop e-Vouchers, it can be because of the following reasons:
- Your Mobile Number may be blacklisted in our database or you are not eligible to make purchases on our platform. We take such measures to protect our users from fraudulent activities and to maintain the integrity of our services.
- Payment issues may occasionally arise due to previously reported fraudulent transaction or due to certain risk rules applied on our Platform to safeguard your shopping experience.