Air India

1.This is an Air India Gift Voucher/Gift Card (GV/GC) and it can be redeemed on the Air India website: www.airindia.com and mobile app.
2.The GV/GC has a 16-digit numeric code with a 6-digit numeric code without a prefix.
3.The GV/GC can be purchased and redeemed only in Indian currency (INR).
4.The validity of a GV/GC cannot be extended under any circumstances. You understand that you will not be compensated in any manner for any lapsed or unused amount under a GV/GC.
5.GV/GC can be used to buy Air India tickets and ancillary products on the Air India website and mobile app and cannot be used to avail travel insurance, upgrades, or any goods or services offered by any third party other than Air India.
6.GV/GC is fully transferable but cannot be resold. Any unlawful resale or attempted resale is grounds for seizure and cancellation of the GV/GC without compensation.
7.The GV/GC cannot be redeemed through any offline channel, such as the airport ticketing center.
8.GV/GC cannot be redeemed for group travel bookings.
9.GV/GCs are for individual use only. If travel agents are found purchasing or using the GV/GC, the booking will be canceled, and no refund will be issued.
10.In case of a transaction failure, while making the payment through an Air India GV/GC, the amount will be automatically refunded to the same GV/GC balance within twenty-four (24) hours of the failure of such transaction.
11.A GV/GC can be combined with any offer, such as a discount, cash back, or promotion, offered on Air India’s website, www.airindia.com.
12.Other modes of payment like credit cards can be used along with the redemption of the GV/GC but are limited to the Air India website and mobile app.
13.Multiple GV/GC (up to a maximum of three (3)) can be combined and used in a single transaction.
14.GV/GC, once issued, cannot be refunded, canceled, or exchanged for cash.
15.Air India/GyFTR will not be responsible if the GV/GC is used without permission and you are solely responsible for maintaining the confidentiality of all details provided to you in relation to a GV/GC.
16.In case of cancellation of purchase made using the GV/GC within the validity period, the amount deducted from the GV/GC will be reversed to the same GV/GC that was used at the time of making the respective purchase.
17.In case of cancellations where the GV/GC validity has already expired at the time of initiation of the cancellation process or at the time of processing a refund, no refund will be processed for the amount paid through the expired GV/GC.
18.In the event an amount is refunded to the GV/GC, users must save the GV/GC number and pin code to utilise this refunded amount under the GV/GC as Air India cannot reissue a new GV/GC number.
19.Air India/GyFTR reserves the right to modify these GV/GC Terms at its discretion. Such modifications will be updated by Air India on the Platform.
20.Air India reserves the right to deactivate, suspend, hold for review, cancel any GV/GC, or refuse to accept any GV/GC if it suspects that there is a duplicity of cards, the GV/GC was procured using fraudulent means, for any other violation of the GV/GC Terms or if so considered necessary by Air India in its sole discretion.
21.If you have any questions or complaints about the GV/GC being offered or the GV/GC Terms, you may contact our call center at 0116 932 9333, 0116 932 9999, 1860 233 1407, or raise a request at www.gvhelpdesk.com.